Who We Are

Stitch Fix is an online personal styling service that ships customers a hand picked selection of clothing and accessories based on their individual style, size, lifestyle and budget.

 

How Stitch Fix Works

1. Fill out Stitch Fix’s Style Profile with your personal style preferences and sizes. It only takes about 10 minutes-and it’s fun!
2. We send you a package of five items to try on in the comfort of your own home. Each item comes with a custom style card that provides outfit ideas and inspiration.
3. You only pay for what you want to keep and send back what you don’t.  Your $20 styling fee is applied as credit to anything you buy.

It’s your personal style, shipped to you, without the usual hassles of shopping.

 

Our Brands

Stitch Fix works with over 200 brands, from the best up-and-coming labels to more established designers. The same styles found in magazines and boutiques are now curated and shipped to your door.

From pants and dresses to tops, sweaters and accessories, Stitch Fix delivers a personalized wardrobe update for a wide range of women – from the working professional, to the busy mom or active student.  We are dedicated to helping everyday shoppers discover their style and find great pieces without paying outrageous prices.

 

How We Work

By seamlessly blending the expertise of our in-house styling team with innovative technology, Stitch Fix delivers women the clothes that will help them look their best. Stitch Fix stylists use a styling tool to help them match individual clients to wardrobe pieces from a broad set of inventory. Our unique process tracks each customer’s preferences over time, making Stitch Fix the only shopping experience that can learn as much about women as their favorite shopping partners.

Schedule your Fix today!

51 Comments

  1. Is there a way for Canadians to order? I have a US address to ship to and from, but I’d need to use a Canadian credit card. Please let me know, I’d love to try Stitchfix!

    • Hi Laura! We should be able to accept an international card as long as there is no PIN or code required. You may be charged a foreign transaction fee, but please email us at hello@stitchfix.com if you have specific questions. Thank you!

  2. I run the Urban-side of a blog that is geared toward getting families outside, during all of the seasons. I think your work would serve my readers well! Do you consider sponsorships. I’ll you send you our stats, etc. email me at anngagnier(at)gmail(dot)com

    • Hi Marci! We currently style for sizes 00/XS – 14/XL! Just let us know your measurements in your style profile and we’ll accommodate your size if it falls within this range! XOXO

  3. Do you pay $20 for every 5 items shipped to you? What if you pay the $20 and none of the 5 items work?

    • Hi Trisha! Yes, there is a $20 Styling Fee for every shipment, which is then credited back to anything you decide to keep! We are quite confident that our Stylists will be able to pick some great pieces for you so hopefully you’ll find at least one thing in each Fix! For more info about the Styling Fee, please visit our FAQ. XOXO

      • So what if you don’t want to keep anything in your shipment, do you lose the $20 or can it be applied to an item you like from your next shipment?

        • Hi Lindsay! It’s $20 for each shipment, but we’re confident that you’ll find something you love !! XOXO

  4. Do you have options for males? When my spouse tried to sign up, it said you didn’t have his size (he’s a typical size).

    • Hi Melissa! Thanks for checking in! Currently we only style women, but for men try our friends at TrunkClub! XOXO

  5. I received my first Fix in November & I couldn’t be more happier. I absolutely loved every piece!!

    • Hi Felicia! The average price of our individual pieces is $65, but you are able to set your own budget in your style profile. When you buy all 5 items in a Fix, you receive a 25% discount on the whole shipment. For more info on our pricing feel free to visit our FAQ!

      XOXO

    • Hi Julia! That is a program we did a couple months ago in partnership with ThredUp. If you received the bag back in October, feel free to send your pieces in! XOXO

    • Hi Randi! Unfortunately we do not do shoes with Fixes, but do include suggestions with the style tips on our blog. Hope this helps! XOXO

  6. II understand it’s $20 per shipment and that is applied to what I keep. What if I do not keep anything. Is the $20 nonrefundable or would it apply to the next shipment?

  7. I have very sensitive skin and sometimes synthetic fabrics make me breakout or sweat. Do you have natural fabric options for the fixes you send?
    Also, is this(can this be) a one time thing or do you have to set up an ongoing shipment at the start?

    • Hi Cole!

      We’re happy to do the best we can to style around your sensitivities! Just make a note of this in your style profile so that your stylist sees your info when she styles you! XOXO

  8. I can’t even begin to tell you how happy we are with our fixes. I say our, because my daughter and I both get monthly fixes. Even if we don’t keep the entire fix we always find at least one item that is wonderful so I never feel like I have lost the $20 styling fee. The clothes are comfortable and I find that I wear them on a regular basis. I also noticed my 17 year old wears her quite often too. It is so much fun.

  9. i have just joined and very eager to get my first fix… My sister introduced me to this and tried to put her in as my referrel so maybe she could receive her 25% discount on next purchase but would not take me to the site.. What can I do?

  10. When scheduling a fix delivery, is the date we pick the day it will be delivered or is that the day it will be shipped out? i want to be sure I will be in town to get my box.

  11. I am considering stitch fix, but I am concerned about my privacy. What do you do to protect it – for example, do you share my information and preferences with third parties? Thanks!

    • We do not share any of your information with third parties. All of the data we collect simply aids your Stylist in choosing the best pieces for you. XOXO

  12. I just placed an order and I am a petite size. So when sending me any pants can you please consider the length? Thank you

  13. What if i don’t like any of the 5 items and return them. Will i be credited the $20? or is it non-refundable? How long do i have to return an item once i recieved it? if i want to cancel will i get a penalty?

    • Hi Cristina,
      You will not be penalized for canceling your Fix, so you are welcome to cancel at any time as long as it hasn’t been shipped. If you decide to return all 5 items from your Fix you will not be refunded your $20 fee, but if you decide to keep something the $20 fee will go toward your purchase. You will have three days from the day you receive your Fix, to try on and decide what you would like to keep. If for some reason you need to keep it a day or two longer, no worries, just let customer service know. Hope this helps! :)

  14. Can you post on your blog an example of each category? Example a fix of preppy, casual and all choices please!!!!

  15. Hi. What if you are a stylish but conservative dresser (don’t like to show skin but still want to look well put together), and because of life changes you no longer have time to shop on your own! And because of changes to body (weight gain) your old fabulous clothes no longer fit well. Can the stitch fix accommodate styling for the “covered chic”?

  16. I am so excited and expecting my first ship this week! I was just wondering if I need to be home to sign for it or will it be left at the door? I live in an apartment building and if it is signed for in the office I won’t be able to get it until the next day.

  17. I am curious as to what I do after I get the clothes. If I do like the clothes; do I just keep them or what do I have to do?

    • If you like them, then yes you simply keep them and are charged only for those pieces. Return what you dont want in the enclosed bag and send back to us! XOXO

  18. Can you explain why you do not style for plus sizes? I have read MANY blogs and comments and there is a demand and desire out there for women of plus sizes to use a service like this.

  19. Do you offer service for petite size women? I am considering your service but only if there is petite sizes available

Comments are closed.