I wanted to personally address and explain the longer than average wait times right now. I am sincerely sorry that we are not ableto get you a Fix as soon as you’d probably like, and we are doing everything that we can to change that.
We’re very fortunate to be growing rapidly and to have so many clients who are telling their friends and family about the service.Our growth has outpaced what we dreamed of. It’s incredibly important that when we send you a Fix, we’re excited about every
piece and sincerely believe that you will love everything in it. As much as we hate to ask, we feel strongly that we have to ask for your patience so that we can send you a Fix that is truly personalized for you and one that we are confident you’ll love.
Please know that we have reacted to this demand and worked hard to make sure that we have ample inventory in the spring. The good news is that we’re growing fast, our capabilities and our team are growing fast, and we’re more and more confident every day that we can get you pieces that you will love.
We can’t thank you enough for your patience and continued support and look forward to making it worth the wait!
All the best,
Founder & CEO, Stitch Fix